Irth FAQ

Orders once placed can only be cancelled prior to shipment. Refer to Cancellation Policy


Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of  Return Policy


You can call us on 07942569847 and write to  [email protected]  to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the  Return Policy  section.

For international orders, please check the International Order section under  Return Policy.


In the unlikely event of the delivered product been damaged, you can return the unused product in its original packaging along with the invoice for a refund. We will arrange for a pickup from the provided address through our logistics partner. Please refer to  Return policy section for details.
Call us on 07942569847 or write to  [email protected]  within 7 days of receipt of the product to report the incident.

For international orders, please check the International Order section under  Return Policy .


You can return the unused product in its original packaging along with the invoice for a refund. We will arrange for a pickup from the provided address through our logistics partner. Please refer to Return policy section for details. We shall process the refund only after the receipt of the unused product in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to  Return policy  for details. 
For International Orders, please check the International Order section under  Return policy.


We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under  Return policy.


The order can be returned within 7 days from the date you received the product. Please contact the customer care on 07942569847 or email us at  [email protected]  . The contact details of our logistic partner will be shared with you. Please follow the steps mentioned below: 
a) Fill the ‘Return Form’ which you must have received with the product or download the Return Form from  www.irth.in & fill the details in it. To download the "Return form" kindly  Click Here  
b) Pack your order in its original packaging and mention your name, order number and mobile number.
c) Enclose the original invoice, guaranty/warranty card & other tag, if any.  
d) Please handover the package to our logistic partner.
e) Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated.

For International Orders, please check the International Orders section under   Return policy.


No, you can shop as a guest on www.irth.in if you do not want to register on this website. However, we strongly recommend that you register on www.irth.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here


You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password. 


You can edit your personal details by accessing the “edit details” section in Personal information section


We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab. 


Domestic Orders

Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.irth.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.

For International Orders you will be required to send us government-issued photo Identity proof preferably:

a) Driving License

b) Passport

NOTE : Indian issued cards will not be accepted for international orders.

Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.

S.No

Country

Import Duty (Values in %)

Additional VAT/tax

Additional

1

The US

5.8

0

 

2

The UK

5

20

 

3

Canada

8.5

5

 

4

The UAE

5

5

 

5

Australia

5

11

 

6

Singapore

0

7

 

7

New Zealand

0.05

15

3% Entry Fee

8

The Netherlands

4

21

 

9

Germany

0

20

 

10

Nepal

9.5

0

 

11

Saudi Arabia

5

0

 

All these rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.


For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order.

For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.


Shipping and Delivery

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All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order. 

Registered users can Sign In and track their orders from order history section in the account page. 


In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.  


Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your pincode in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused. 


There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section 


The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days after you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section. 

Express delivery 

Express Delivery option available for select pin codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products 
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM. 
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow turn around time of 2 working days after order placement. For other pincodes, standard delivery of 5-7 days after placing the order will be followed. 

For international orders, the delivery time will be 15 days after from the day of placing the order. 
Customers are advised to expect the delivery by the date mentioned under the Express delivery option. 


Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product. 


Warranty Policy

 

Irth Bags are meant to stay with you on your journey for a long time, they come with a warranty of 9 months against manufacturing defects. For metal trims/elements, the warranty is 6 months from the date of purchase. 

The warranty will not be applicable for Irth Bags in case of the following: 

Wear and tear as a result of usage 

  • Damage cause due to mishandling 

  • Damage caused by getting the bag serviced at an unauthorised outlet 

  • Damage caused as a result of contact with fire/hot surfaces 

  • Damage caused due to exposure to chemicals and solvents (this also includes sanitiser) 

  • Damage caused due to improper storage of Irth Bag 

  • Surface or plating wear off (both metal and non-metal elements) caused by abrasion or impact 

  • Damage caused intentionally or any consequence of the same 


Encircle is Titan’s Unified Loyalty program where the members can enjoy various benefits & experiences and also earn & redeem points with every purchase. The Encircle points are now on-board with NeuPass wherein every time you spend with Titan or other brands on NeuPass, you get to earn NeuCoins. The NeuCoins can now be earned and redeemed across all company brand stores or e-commerce websites across our brands- Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira and Caratlane. To know more Click here


Membership is voluntary and open to all Indian citizens above 18 years and with a valid Indian mobile number. The Titan Encircle membership is only for individual use and not for corporate purchases. The Titan Encircle membership is non-transferable. Offers/ benefits/ discounts offered to the Encircle member are limited to the respective individual only. These offers are not transferable to other Encircle member/ non-member. Two or more offers cannot be clubbed together. 


- On making a purchase at the above mentioned stores or e-commerce websites, you will be added to Titan Encircle as a Silver tier member. 

- During this process, a membership number will be assigned to you and your unique registered mobile number will be mapped against this membership number. Each mobile number can only be mapped to one Titan Encircle membership. Please note that your name and mobile number are mandatory for this process. OTP verification is a must to enroll. 


1. Titan Encircle offers three tiers of membership - Silver, Gold and Platinum. 

2. Refer to NeuPass FAQs for tier wise NeuCoin earning structure. 

3. To get upgraded from one tier to the next, you would need the following amount of NeuCoins: 

- From Silver to Gold tier : 500 points  

- From Gold to Platinum tier : 3000 NeuCoins  

4. All NeuCoins earned will be updated in your account within 24-48 hours of the transaction at stores. NeuCoins earned on any of the ecommerce websites will be credited to your account after 15 days of the transaction. 

5. The NeuCoins earned are valid for 12 months from the date of last transaction. For example: NeuCoins earned on April 2, 2022 will expire on April 2, 2023 if no other transaction has been made before April 2023. 

6. NeuCoins/tier will be calculated at the end of the day and the new tier will start the next day. 

7. Any transaction made using partial or full redemption of Encircle points or NeuCoins is not eligible for accrual of NeuCoins. 

8. Any discounted products or products on sale are not eligible for the accrual of Neucoins. 


- You can upgrade your tier based on the cumulative NeuCoins that you have earned in a period of 24 months from the date of enrolment or the date of your last upgrade/downgrade only through the purchase at Titan brands i.e. Tanishq, Mia, Zoya, World of Titan, Helios, Sonata, Fastrack, Titan Eye+, Taneira, Skinn & Irth stores or respective brand ecom websites. 

- To retain your tier, you should maintain the threshold NeuCoins for 24 months from the date of tier upgrade. If this criteria is not met, you would be moved down by one tier. Please refer to the ‘Tiers and NeuCoins’ table on NeuPass FAQs for the number of NeuCoins required to maintain each tier. 

- Your tier will be valid for two years from the date of your last upgrade. 


When you return/change goods that you have purchased, the calculation of NeuCoins to be debited will be done according to the rules of your tier when you made the purchase, not on the lowest tier. 


When you join Encircle, you will receive a Gift Voucher via SMS, WhatsApp or email. This can be redeemed at any of the Titan brand stores. 

Steps to Redeem: 

- Step 1: Visit any of our stores to redeem your gift voucher. 

- Step 2: While billing please provide the cashier with the Gift Voucher code sent to you. 

- Step 3: The cashier will apply your Gift Voucher code to the bill and your voucher will be redeemed. 

Please note: 

- Your Welcome Gift Voucher can only be redeemed once in the respective channels. 

- Offers are fixed to their respective channel and the tier that you have enrolled into. 

- Your Welcome Gift Voucher will be valid for six months from your date of enrolment. 


Birthday and Wedding Anniversary Offers: You can get exclusive offers on your birthday or wedding anniversary which can be availed at any of the Titan stores (Tanishq, Mia, Zoya, World of Titan, Fastrack, Helios, Titan Eyeplus, Skinn, Taneira). The offer will be active in your account only for 30 days (15 days before and after the date of your birthday/wedding anniversary). You can avail all offers but will be restricted to only one-time redemption for each brand during the offer period. 

Exclusive Preview:You get to be the first to check out our new products at exclusive product previews, which will be communicated to you two or three days in advance. 

Free Cleaning:You can avail free cleaning services for your jewellery and watches on request. The store will use approved and friendly liquids/cloth while cleaning your jewellery and watches. 

Free Eye Check-up & Eyewear Servicing:You can avail free servicing for your eyewear. You can opt for a reminder for an eye test and contact lens refill every 6 months and we’ll help you mark your calendar. Please note that the eye check-up service is free for Encircle members at all Eyeplus stores. 

Referral Rewards:When you refer someone for the Titan brands & a referee completes the purchase using the referral code; both you and your referee will get some benefits. 

Titan & Partner Brand offers:Being an Encircle esteemed member, you will get some exciting benefits from Titan brands as well as associated partner brands. You may stand a chance to get access to some of the most popular events across multiple cities in India. 


1. Where can I check my transaction summary? 

To check your transaction summary, you may: 

1. Call the Encircle helpdesk at 1800-108-4826 

2. Visit www.titanencircle.com and log in with your User ID and password 

2. How do I get my User ID and password? 

Your User ID will be your registered mobile number and OTP will be generated for login on www.titanencircle.com 

3. How can I know details regarding my Encircle Points? 

To know more about your Encircle Points, you can log in to the Titan Encircle website and get your transaction history or call Customer Care at 080-45300005 and dial '2' to get your point balance. 

4. How can I update/change my contact details? 

1. Call us at our toll free number 1800-108-4826 or write to us at [email protected] between 10 AM and 10 PM on all days. 

2. Log in to www.titanencircle.com and update your profile details. 

5. What to do when Im not getting the OTP? 

OTP is must for all redemptions irrespective of number of points being redeemed. OTP will be triggered automatically to the encircle registered mobile# when point redemption is initiated, if the OTP is not received within 2 minutes, then customer can follow steps: 

1. Customer will have to call IVR number 080-45300005 from their encircle registered mobile# 

2. Customer will be given options to choose what type of OTP they need 

a. Option (1) will give him redemption OTP 

3. Once customer select (1) then the OTP is passed on to Customer via IVR system 

6.How to deactive/activate my Encircle account? 

Encircle Membership is valid for lifetime, customers do not have the option to deactivate membership. Even If a customer comes back to us after a long gap then also he will be recognized with the same old membership number provided the customer is using the encircle registered mobile number. 

7. Are there any products which are excluded from Titan Encircle program? 

Purchase of gold coins/bars & Gift cards are excluded from Titan Encircle program. 


It’s a power-packed rewards program from NeuPass that offers. 

-Minimum 5% NeuCoins* on Tata Neu. 

-Free deliveries* on all orders placed via Tata Neu. 

-Exclusive benefits across brands. 

-Upto 10% NeuCoins* with Tata Neu HDFC credit card. 


NeuCoins are the rewards you earn when you spend in our connected Neu world. You can redeem them not just at Titan but on Tata Neu and across several participating brands like Tata 1mg, bigbasket, Croma, Tata Cliq, Westside, IHCL, Air Asia and more. NeuCoins remain valid for 365 days, but you can make them last forever. Every time you earn or use NeuCoins, their validity gets extended by another 365 days. 

1 NeuCoin = ₹1. 


The Encircle Loyalty program continues as an engagement program in a better avatar where you will continue to enjoy offers from various Titan company brands, get access to exclusive events & experiences and enjoy many more benefits. Only the Points earning and redemption on your purchases will get integrated with NeuPass. 

All the Encircle points you have earned will remain as they are. You can redeem them at Titan stores or websites until they expire. To be able to use NeuCoins with Titan, ensure that you first redeem all Encircle points. However from now onwards you will start earning the points as NeuCoins on all your future purchases. 

Your Encircle Tier will remain. You will be able to see it in the NeuPass program as a badge. So, if you have a gold tier in Encircle, it will reflect as a gold badge in NeuPass. 

In order to access the NeuPass, you will have to download the TataNeu app from Play Store for Android and App Store for iOS phones. 


Take a look at the table to see how NeuCoins can help upgrade your badge. 

Badge (Earlier known as Titan Tier) NeuCoins needed for each badge NeuCoins needed for each badge
Plain Gold Jewellery Studded Jewellery Watches/Eyewear/Sarees/Accessories
Silver Badge 0 – 499 0.2% 0.6% 0.5%
Gold Badge 500 – 2999 0.4% 1.4% 1%
Platinum Badge 3000 and above 0.6% 2% 1.5%
The above is applicable for non-discounted products. For discounted products, Platinum badge members will earn 0.2% on plain gold and 0.5% on studded jewellery both on Tata Neu and Titan

NeuCoins earned across Titan brands ( Tanishq, Mia, Zoya, Titan, Fastrack, Sonata, Taneira, Titan eyeplus, Irth & Skinn) only are considered for badge upgrade. 

Badge expiry continues to be 2 years. 


- Get free jewellery servicing at Tanishq stores. 

- Get watches serviced for free at Titan stores. 

- Get a free eye check-up at Titan eyeplus stores. 

To know more about NeuPass, visit tatadigital.com/about/neupass or download Tata Neu app. 


The IRTH Bags by House of Titan offer a variety of premium bags that are affordable. These thoughtfully designed handbags will make every woman’s journey joyful. IRTH offers classy handbags that complement any outfit and perfectly capture the elegance and individuality of modern women. 


Different elements of the chic and trendy IRTH Bags need different ways of care/cleaning. 

A. Cleaning of Bags: Handling stains can easily be removed.

1. Take soft cotton or microfiber cloth.

2. Dip in normal water at normal temperature.

3. Squeeze or remove excess water from the cloth.

4. Rub the stained area with a damp cloth.

5. After Stain is removed, use a dry cloth to pat dry the bag.

B. Tarnishes oxidised trims: Metal trims might get oxidised when in contact with moist air.

1. Take a soft cotton microfiber cloth.

2. Rub against the tarnished area.

3. This should remove the tarnish and make the metal shine again.

C. Retention of Bag Shape: When not in use, stuff the bag with paper stuffing in order to retain its shape.

D. Things not to be done:.

1. Do not use any soap, detergent or chemical to clean the bag. This also includes sanitiser.

2. Do not overstuff your IRTH Bag.

3. Do not use rough fabric or material to clean your IRTH Bag.

4. Do not use colored fabric that might bleed color to clean your IRTH Bag.