Orders once placed can only be cancelled prior to shipment. Refer to Cancellation Policy
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return Policy for details.
Please note that returns/replacements are not applicable for International Orders. Although there are few exceptions. To know further about it kindly refer to the International Order section of Return Policy
You can call us on 07942569847 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.
For international orders, please check the International Order section under Return Policy.
In the unlikely event of the delivered product been damaged, you
can return
the
unused product in its original packaging along with the invoice for a refund. We
will
arrange for a
pickup from the provided address through our logistics partner. Please refer
to Return policy section for
details.
Call us on 07942569847 or write to
[email protected] within 7 days
of receipt of
the
product to report the incident.
For international orders, please check the International Order section under Return Policy .
You can return the unused product in its original packaging along
with the
invoice
for a refund. We will arrange for a pickup from the provided address through our
logistics
partner.
Please refer to Return policy section for details. We shall process the refund
only after
the
receipt of the unused product in its original packaging along with its original
tags and
invoice,
failing which refund may not be possible. Please refer to Return
policy for details.
For International Orders, please check the International Order section under Return policy.
We at Titan Company Limited will arrange for the return shipment to be collected and you do not need to make any payment for the courier.
For International Orders, please check the International Order section under Return policy.
The order can be returned within 7 days from the date you
received the product. Please contact the customer care on 07942569847 or email
us at
[email protected] . The
contact details of our logistic partner will
be shared with you. Please follow the steps mentioned below:
a) Fill the ‘Return Form’ which you must have received with the
product or
download the
Return Form from www.irth.in & fill
the details
in it. To
download the "Return form" kindly Click
Here
b) Pack your order in its original packaging and
mention your
name,
order number and mobile number.
c) Enclose the original invoice,
guaranty/warranty card &
other
tag, if any.
d) Please handover the package to our logistic
partner.
e) Post inspection, only after we get a go
ahead from the QA
(quality
assurance) team the refund process will be initiated.
For International Orders, please check the International Orders section under Return policy.
No, you can shop as a guest on www.irth.in if you do not want to register on this website. However, we strongly recommend that you register on www.irth.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.
You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.
You can edit your personal details by accessing the “edit details” section in Personal information section.
We understand that your privacy is important to you and we respect that. We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.
Domestic Orders
Payments can be made through credit cards, debit cards, international cards, net banking or cash on delivery. Please note that payments on www.irth.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.
International Orders
Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government-issued photo Identity proof preferably:
a) Driving License
b) Passport
NOTE : Indian issued cards will not be accepted for international orders.
Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.
|
S.No |
Country |
Import Duty (Values in %) |
Additional VAT/tax |
Additional |
|
1 |
The US |
5.8 |
0 |
|
|
2 |
The UK |
5 |
20 |
|
|
3 |
Canada |
8.5 |
5 |
|
|
4 |
The UAE |
5 |
5 |
|
|
5 |
Australia |
5 |
11 |
|
|
6 |
Singapore |
0 |
7 |
|
|
7 |
New Zealand |
0.05 |
15 |
3% Entry Fee |
|
8 |
The Netherlands |
4 |
21 |
|
|
9 |
Germany |
0 |
20 |
|
|
10 |
Nepal |
9.5 |
0 |
|
|
11 |
Saudi Arabia |
5 |
0 |