All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can Sign In and track their orders from order history section in the account page.
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your pincode in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.
There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days after you placing the order. For international orders please see the Time to Deliver section under Shipping Policy section.
Express delivery
Express Delivery option available for select pin codes for select cities (Delhi,
Mumbai, Hyderabad, Chennai and Bangalore) for select products
Under this option the product will be delivered the next day subject to the condition that the order
is placed by 2PM.
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow turn around time of 2
working days after order placement. For other pincodes, standard delivery of 5-7 days after placing
the order will be followed.
For international orders, the delivery time will be 15 days after from the day of
placing the order.
Customers are advised to expect the delivery by the date mentioned under the Express delivery
option.
Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.